Hoarder house clearance, without judgement

A hoarder clean-up is paid for by whoever books it: the person who lives there, a relative, a landlord or someone supporting them. RLE Waste Clearance gives that person the price from photos before work starts, and payment is on completion by card, cash, bank transfer or company cheque, with a receipt. A support worker or landlord arranging it for someone else books and pays the same way.

The person who lives there can stay during a hoarder clearance and tell the crew what to keep as each room is cleared. Agreeing the main things beforehand makes the day easier for everyone, and anything set aside in one room is left alone. Nothing they've asked to keep goes on the truck.

A clear path isn't needed before a hoarder clearance. Loading is included in the price, so the crew does the lifting and carrying from the first room to the last. If a door won't fully open or a staircase is blocked, mention it with your photos so the crew knows what to expect on the day.

The number of visits a hoarder clearance takes depends on how full the house is and how quickly the person living there wants to go. A house can be cleared in one visit or room by room over several. Each visit is priced on the load it takes, and the price is confirmed before work starts.

A full clean of the house is available after a hoarder clearance with RLE Waste Clearance, once every room has been emptied. Ask for a price for the clean when you send photos of the rooms, and you'll get one for the clearance and one for the clean, so the whole cost is known before work starts. Nothing needs cleaning or tidying before the crew arrives.

A price for a hoarder clearance can be given without anyone visiting. Photos and a postcode price most jobs, even if the photos are only taken from doorways. Send them on WhatsApp to 07534 244774, call 020 8611 2586 or use the quote form. There's no obligation to go ahead once you have the price.

Chemicals and clinical waste such as needles and old medicines can't go in a hoarder clearance. Tell us about them when you send photos so they can be dealt with before the crew starts, and mention any asbestos too, which we can collect once it has been removed if we know about it first. Old tins of paint are fine at £10 plus VAT per 5 litres, and Calor gas bottles at £10 plus VAT each.

A hoarder clearance firm can be checked by asking for its waste carrier number and looking it up on the GOV.UK register (external site). Householders can be fined for not checking who takes their waste. RLE Waste Clearance is a registered upper tier waste carrier, CBDU175566, listed on the Environment Agency public register (external site).